Online bingo is a popular form of entertainment, with many websites offering the game to players. Before you pick one of these sites and trust it with your money, it’s important to know if any questions you are going to have will be answered quickly and smoothly.

There’s a lot of criteria you can use when picking the right bingo website for you. Unfortunately some players don’t pay much attention to the quality of customer support. If you assume that all websites have high quality customer support so you can just pick any, it’s very likely that you’re wrong.

Asking customer support for help is inevitable, whether you want to ask about a feature, need some clarifications, or have to report an error.

The number of different ways to contact customer support (such as email, phone, live chat or fax) is not the most important. The only thing that matters is that the responses are fast and thorough. It’s possible to happen when there’s only one way of contacting the support, and the other way round – customer support with many channels might not be reliable.

Customer support has to be available 24/7. Waiting until the morning or until Monday is not acceptable.

It’s important to check FAQ before you ask a question – the answer might already be there, and you as well as the customer support rep will save some time.