Whether you’re a new player or a regular, you will sometimes need customer support. Before you contact them, it’s important to check out the information provided by the casino on the website. If you keep asking questions that are answered there, the representatives might have less patience for you when you really need help.
The most important things about customer support is that assistance is provided immediately and that it’s available for free. The costs of customer support are already paid through payout percentage of the games.
Live chat is the most effective customer support method.
Phones are not always available toll-free, which means that players need to spend their own money on making the call. Phone customer support is also time consuming because of the verification process – the representative has to be absolutely sure that they’re talking to the right person because sensitive information is shared. Sometimes it’s also hard to understand each other on the phone because of accents from different countries.
Support through email is also not that effective because getting a response takes time. Sometimes it’s up to 24 hours, and that’s definitely not fast enough for many time sensitive situations.
Live chat is free, needs no verification, and the response is immediate. Online casinos that don’t offer this method of customer support are not worth joining. Obviously the availability of live chat doesn’t mean that customer support is good quality, so it’s a good idea to check it out before making a deposit at the casino. Come up with a question that’s not answered on the website, ask it through live chat and decide if you’re satisfied with the answer.